Returns

Refund Policy for Midento

At Midento, we pride ourselves on the quality of our beauty products and the satisfaction of our customers. We understand that sometimes, a product may not meet your expectations. In such cases, we offer a hassle-free refund policy to ensure your shopping experience with us is always enjoyable.

Please read the following terms and conditions carefully to understand our refund policy:

  1. Timeframe for returns and refunds

Customers have 14 calendar days from the date of delivery to request a return or refund. Any requests made after this period will not be eligible for a refund or exchange.

  1. Eligibility for a refund

To be eligible for a return or refund, the product(s) must be:

  • Unused and in the same condition that you received it
  • In its original packaging with all the tags, labels, and seals intact
  • Accompanied by the original order receipt or proof of purchase

Please note that any opened or used products, as well as items purchased during a sale or with a discount, are not eligible for a refund.

  1. How to request a refund

To initiate a return or refund, please contact our Customer Support Team at support@midento.com with the following details:

  • Your full name
  • Order number
  • Date of purchase
  • Reason for the return
  • Photographs of the product(s) (if damaged or defective)

Our team will review your request and respond within 48 hours with further